Emergency Contact

24/7 Emergency System Reminder – We're Here to Help

Dear Tenant,

We understand that emergencies can be stressful and unsettling, and we want to reassure you that we are here to help. Our emergency response team is available to assist with urgent issues, and we kindly ask you to follow the steps below to ensure the quickest and most effective resolution.

What is an Emergency?

An emergency is any situation that poses an immediate threat to life, health, or property. This includes:

Fire, gas leaks, or carbon monoxide leaks – Call 999 immediately.
Severe flooding or major leaks causing structural damage – Follow the guidance below and report immediately.
Break-ins or criminal damage – Contact the police first on 999, obtain a crime reference number, and then contact us.

If your emergency requires the police, fire brigade, or ambulance services, please call 999 first. Once safe, notify us at our 24/7 Emergency Contact Number:
📞 03300886748

All calls are recorded and monitored to ensure we provide the best possible assistance.

🚨 Please Note: If a contractor is called out for a non-emergency, a £165 charge will apply. If you are unsure whether your issue is an emergency, please refer to the guidance below.

Emergency Situations & What You Can Do Before Help Arrives

🔹 Broken Window
A broken window can be distressing, especially in colder weather. To temporarily secure the area, cover the break with cardboard, tape, or black bags to prevent draughts and further damage. Do not use screws or glue on the UPVC framework, as this may cause permanent damage and result in a higher cost for repairs.

If the damage is caused by criminal activity, report it to the police immediately and obtain a crime reference number.
If someone is charged for the damage, their liability will be assessed. Otherwise, per your tenancy agreement, the cost of the repair may fall to the tenant.

We will arrange for repairs first thing the next working day.

💦 Water Leak or Burst Pipe
Water leaks should be handled swiftly to minimise damage. If you notice water leaking:

Turn off your water supply immediately – Locate the mains stop tap (usually under the sink or near the front door) and shut it off.
Contain the leak – Place towels or a bucket under the leak to prevent further water damage.
Turn off electricity if necessary – If water is near electrical outlets, turn off the power at your fuse box to prevent short circuits.
Report the issue – Log your emergency online via our website or call our office first thing the next working morning, and we will send a repair team.

If water is leaking severely and flooding the property, call our emergency number immediately.

🔑 Locked Out?
We understand that getting locked out can be incredibly frustrating, but rest assured, we have solutions:

You can call our emergency number to arrange a locksmith at a charge of £65, payable upon arrival.
Alternatively, if you can wait, you can collect a spare key from our office during working hours at no charge.

To prevent future lockouts, we recommend:
✔️ Keeping a spare key with a trusted friend or family member.
✔️ Investing in a key safe outside the property (if permitted by your landlord).
✔️ Being mindful when stepping outside to avoid accidentally locking yourself out.

🔥 Gas Central Heating or Hot Water Not Working?
If your gas heating stops working:

Use electric heaters or an electric kettle for hot water where possible.
Check your gas meter and top up if on a prepaid meter.
Call our office first thing in the morning, and we will arrange for a contractor to attend.
Repairs typically take 48 hours, but this is subject to landlord approval and contractor availability.

For urgent gas leaks: Evacuate the property immediately and call the National Gas Emergency Service at 0800 111 999.

⚡ Power Cut?
If your electricity goes out:

Check if your neighbours are also affected – If the whole street is out, it is likely a local power issue. Contact your electricity supplier or check https://www.nationalgrid.co.uk for updates.
Check your fuse box – A tripped switch can often be reset. If a fuse has blown, replace it if you have a spare.
If power is only out in your home and the fuse box is working, call our emergency number for guidance.

🛑 What Not to Do:
🚫 Never attempt to tamper with the electricity supply.
🚫 Avoid using candles as a light source to prevent fire risks.

General Emergency Preparedness Tips

Emergencies can happen unexpectedly, so here are a few proactive steps you can take to be prepared:
✅ Know where your stop tap is – This will help you quickly shut off water in case of a leak.
✅ Keep a small emergency kit – A torch, spare batteries, and an emergency contact list can be incredibly useful during power cuts.
✅ Ensure smoke alarms and carbon monoxide detectors are working – Test them once a month to keep your home safe.
✅ Have a heating backup plan – A small electric heater can provide warmth if your gas heating system is temporarily down.

We truly appreciate your cooperation and patience in handling emergencies, and we are here to assist you whenever needed. If you have any concerns or need further advice, please don’t hesitate to reach out.

Thank you for being a valued tenant.

Kind regards,
The 247 Property Services Team
📞 Emergency Contact Number: 03300886748
💻 Website: https://247property-maintenance.10ninety.co.uk/