Tenant Guide - Renting with 247

Welcome to 247 Property! We are thrilled to have you as a tenant and want to ensure that your experience with us is smooth and enjoyable. This guide provides essential information to help you navigate your tenancy agreement, understand your responsibilities, and know where to find support when needed. We are here to assist you every step of the way.

Our Rental Portfolio

At 247 Property, we offer a selection of high-quality rental properties that meet high living standards, ensuring a safe and comfortable home for our tenants. We carefully assess each property before listing it, ensuring it meets our quality criteria. If a property does not meet our standards, we work with the landlord to make necessary improvements.

The Renting Process: A Step-by-Step Guide

1. Initial Inquiry and Viewing

Pre-Screening: To ensure the property suits your needs, we will ask a few questions about your situation, such as employment status, number of occupants, pets, and affordability.
Viewing Appointments: Viewings are scheduled at your convenience, though some properties may have multiple applicants viewing on the same day.

2. Application Procedure

Submission: If you wish to proceed with a rental, you will need to complete a tenant application form and provide the required documentation.
Holding Deposit: A one-week rent deposit is required to reserve the property. This will be deducted from your first month's rent if the application is successful.

3. Tenancy Agreement and Move-In

Tenancy Documentation: Once tenant referencing checks are completed, you will review and sign the Assured Shorthold Tenancy Agreement (AST).
Payments: The first month’s rent and a security deposit (typically five weeks’ rent) must be paid before moving in.
Inventory Check: A comprehensive property inventory will be provided to document the property’s condition before you move in, helping prevent deposit disputes later.

During Your Tenancy

Rent Payments

Rent is due monthly in advance. We offer an online rent payment portal for secure, hassle-free payments.

Maintenance Requests

If you experience an issue in the property, report it via our online maintenance request system. This ensures all repairs are logged and addressed efficiently. For urgent issues, please call our emergency maintenance line.

Property Inspections

Regular property inspections help ensure the home is being maintained properly. You will always be given prior notice before an inspection.

Support and Communication

Tenant Portal: Access key documents, submit maintenance requests, and track payments 24/7.
Office Visits: Our friendly property management team is available during business hours for in-person assistance.
Emergency Contact: If you require urgent assistance outside office hours, please refer to your AST / maintenance website for the emergency number.

Ending Your Tenancy

Notice Period

To end your tenancy, you must provide one full month’s notice in writing, aligning with your rent due date.

Moving Out Checklist

Deep clean the property, including floors, kitchen appliances, and windows.
Remove all personal belongings and rubbish.
Return all property keys.
Ensure any outstanding rent or charges are paid.
Arrange a final inspection.

Deposit Return

Your tenancy deposit is protected under TDS Scheme. Once the final inspection is complete, your deposit will be returned within 10-14 working days, minus any deductions for damages or unpaid rent.

Common Tenant Questions

Before Moving In

1. What documents do I need to provide?

Valid ID (passport or driving licence)
Proof of income (recent payslips or bank statements)
Previous landlord reference (if applicable)
Right to Rent check (if required)

2. Can I move in before my tenancy agreement starts?

No, tenants can only move in on or after the official tenancy start date.

3. Can I reserve a property without paying a holding deposit?

No, the holding deposit is required to secure the property.

During Your Tenancy

4. What happens if I pay my rent late?

Late payments may result in additional charges and could affect your credit history. Contact us immediately if you are experiencing difficulties.

5. Can I decorate the property?

You must obtain written permission before making any changes, including painting or installing fixtures.

6. What if I lose my keys?

Report it to our office immediately. There may be a replacement fee.

7. What should I do if my neighbour is causing issues?

Try to resolve minor issues amicably. If problems persist, contact your local council or our office for guidance.

8. What if I notice damp or mould?

Ensure adequate ventilation, use extractor fans, and wipe down moisture. Report persistent issues via our maintenance portal.

9. Can I sublet my property?

No, subletting is strictly prohibited unless approved in writing by the landlord.

10. Am I responsible for garden maintenance?

Yes, unless your tenancy agreement states otherwise.

11. Who is responsible for pest control?

If the issue arises due to poor cleanliness, the tenant is responsible. If due to the property condition, the landlord may arrange pest control.

Repairs & Maintenance

12. How do I report a maintenance issue?
Use our online maintenance portal to log and track requests.

13. What counts as an emergency repair?

Emergencies include:

No heating or hot water (in winter)
Severe water leaks
Complete power failure
Security issues (broken locks, doors, or windows)

For emergencies, contact our out-of-hours emergency service.

14. Do I need to be home for repairs?

You will be informed in advance. If you can’t be home, you may grant access to our contractors.

15. What minor repairs am I responsible for?

Replacing light bulbs
Unblocking sinks and drains
Replacing smoke alarm batteries

Final Tenant Advice

Stay in communication – Reach out early if you have concerns.
Understand your tenancy agreement – It details your tenant rights and responsibilities.
Take care of the property – Keeping it in good condition ensures an easy deposit return.

If you need more advice or services, please visit our office and we will be happy to talk and assist were we can.